Return & Refund Policy

At Stoner Stylez, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This Return and Refund Policy outlines our practices for handling returns and refunds.

1. Eligibility for Returns

  • Return Window: You may return items within 30 days of receiving your order.
  • Condition: Items must be in their original condition, unworn, unwashed, with tags attached, and in original packaging.
  • Exclusions: Unfortunately, we cannot accept returns on custom-made or personalized items, sale items, or gift cards.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to lit@stonerstylez.co.za with your order number, item(s) for return, and reason for return.
  2. Approval: Once your return request is approved, we will provide you with the return address and any additional instructions.
  3. Shipping: Package your items securely and ship them to the provided address. Customers are responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect or defective item.

3. Refunds

  • Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on item condition.
  • Method: Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if items are returned in used or damaged condition).

4. Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, please contact us within 7 days of receiving your order at lit@stonerstylez.co.za with details and photos. We will provide a replacement at no additional cost.
  • Size and Style Exchanges: If you need a different size or style, please initiate a return and place a new order for the desired item. We handle exchanges as separate transactions to ensure quick processing.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items or items purchased with promotional discounts.
  • Custom or personalized items.
  • Gift cards and promotional items.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank or payment provider to confirm any pending transactions.
  2. Contact your bank as processing times vary.
  3. If you’ve done this and still have not received your refund, please contact us at lit@stonerstylez.co.za for further assistance.

7. Changes to This Policy

Stoner Stylez reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and continued use of the Site or purchase of our products signifies acceptance of any revised policy.

8. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:

Email: lit@stonerstylez.co.za